Terms & Conditions

1. Acceptance of Terms

By accessing this website, creating an account, subscribing to communications, or purchasing products from SCENTED CASTLE, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, shipping policies, return policies, and any additional guidelines published on the website.

If you do not agree with any part of these terms, you should discontinue use of the website immediately.

2. Eligibility & User Responsibilities

By using this website, you confirm that you are legally capable of entering binding agreements under applicable laws.

You agree to provide accurate, complete, and updated information when placing orders, creating accounts, or communicating with us.

Users are responsible for maintaining the confidentiality of account credentials, passwords, and login details. Any activity conducted through your account shall remain your responsibility.

3. Website Usage Restrictions

You agree not to misuse the website or engage in activities that may damage, interrupt, overload, or compromise the website, servers, systems, or customer experience.

Prohibited activities include, but are not limited to:

• Unauthorized access attempts
• Uploading malicious software or harmful code
• Fraudulent transactions or false representations
• Copying or scraping website content without permission
• Interfering with website security or functionality
• Using the website for unlawful purposes

SCENTED CASTLE reserves the right to suspend or permanently block access to users who violate these terms.

4. Intellectual Property Rights

All materials available on this website, including logos, product names, bottle designs, graphics, text, packaging concepts, videos, product photography, illustrations, website layout, source content, and branding assets are the intellectual property of SCENTED CASTLE unless otherwise stated.

These materials are protected under applicable copyright, trademark, design, and intellectual property laws.

You may not reproduce, distribute, republish, modify, upload, transmit, sell, or commercially exploit any content without prior written authorization.

5. Product Information & Accuracy

We strive to ensure that all information displayed on the website, including product descriptions, fragrance notes, pricing, stock availability, packaging, and imagery, is accurate and updated.

However, minor inaccuracies, typographical errors, delays in updates, or omissions may occasionally occur.

SCENTED CASTLE reserves the right to correct errors, modify information, adjust pricing, discontinue products, or cancel orders without prior notice.

Product appearance, colors, labels, or packaging may vary slightly due to screen settings, photography lighting, manufacturing changes, or supplier updates.

6. Pricing & Payments

All prices displayed on the website are subject to change without prior notice.

Prices may vary during promotional campaigns, limited offers, seasonal events, or due to market conditions.

By submitting payment information, you represent that:

• You are authorized to use the payment method
• The information provided is accurate and valid
• Sufficient funds are available for the transaction

Payments are securely processed through trusted third-party payment providers. SCENTED CASTLE does not store complete debit or credit card information on its servers.

7. Orders & Acceptance

Placing an order on our website does not guarantee automatic acceptance.

All orders are subject to verification, payment authorization, stock availability, and internal review.

SCENTED CASTLE reserves the right to refuse, limit, cancel, or hold any order for reasons including:

• Suspected fraud or unauthorized activity
• Pricing or technical errors
• Inventory shortages
• Violation of policies
• Incorrect shipping or payment information

8. Shipping & Delivery

Delivery timelines provided on the website are estimates only and may vary based on location, logistics operations, customs clearance, weather conditions, holidays, or unforeseen events.

SCENTED CASTLE shall not be held liable for delays caused by courier services, customs authorities, transportation disruptions, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information. Additional shipping fees may apply for orders returned due to incorrect addresses or failed delivery attempts.

9. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are governed by our official return policies.

Certain products may not qualify for returns due to hygiene reasons, product usage, damage after delivery, tampering, or customized packaging.

Refund requests may require order verification, product inspection, photographs, or additional supporting information.

SCENTED CASTLE reserves the right to reject claims that appear fraudulent, abusive, manipulated, or inconsistent with our policies.

10. Third-Party Services

Our website may integrate third-party services including payment gateways, analytics tools, shipping providers, social media platforms, advertising networks, or external applications.

SCENTED CASTLE does not control the policies, operations, or practices of third-party services and shall not be responsible for interruptions, errors, security incidents, or damages arising from their use.

11. Limitation of Liability

To the fullest extent permitted by law, SCENTED CASTLE shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of, or inability to use, the website, products, or services.

All products and services are provided on an “as available” and “as is” basis without warranties of any kind, unless otherwise required by applicable law.

12. Privacy & Data Protection

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, processed, stored, and protected.

By using this website, you consent to such data practices in accordance with applicable laws and policies.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in India.

Any disputes arising from the use of this website, purchases, or related services shall be subject to the jurisdiction of the appropriate courts.

14. Changes to Terms & Conditions

SCENTED CASTLE reserves the right to modify, revise, update, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.