Privacy Policy

1. Information We Collect

When you visit our website, we may automatically collect certain technical and browsing information about your device. This may include your browser type, IP address, device information, time zone, pages viewed, referring websites, and interaction data.

When you place an order, contact us, subscribe to updates, or interact with our services, we may collect personal information including:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment and transaction details
• Order history and preferences

Payment information is processed securely through trusted third-party payment providers. We do not store complete debit or credit card details on our servers.

2. How We Use Your Information

The information we collect is used to provide, improve, and personalize your experience with SCENTED CASTLE.

Your information may be used for:

• Processing and delivering orders
• Sending order confirmations and shipping updates
• Customer support and communication
• Improving website performance and functionality
• Fraud prevention and transaction security
• Marketing and promotional communication (if subscribed)
• Analyzing customer preferences and website behavior

We only collect information necessary to operate our business efficiently and improve customer experience.

3. Cookies & Tracking Technologies

SCENTED CASTLE may use cookies, analytics tools, pixels, and similar technologies to improve browsing experience and understand how visitors interact with our website.

Cookies help us remember preferences, optimize website functionality, measure traffic, and improve advertising campaigns.

Third-party services such as analytics providers, advertising platforms, and payment gateways may also use cookies or tracking technologies according to their own privacy policies.

You may disable cookies through your browser settings, although certain website features may not function properly.

4. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties.

Your information may be shared only with trusted services necessary for business operations, including:

• Payment processing providers
• Shipping and logistics partners
• Website hosting and technical services
• Analytics and marketing platforms

These service providers receive only the information required to perform their services and are expected to handle data securely.

We may also disclose information if required by law, legal process, governmental request, or to protect our rights, customers, and business operations.

5. Data Security

We implement reasonable security measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While we strive to use commercially acceptable methods to safeguard your data, no method of electronic storage or internet transmission is completely secure.

By using our website, you acknowledge and accept these inherent security risks.

6. Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw marketing consent
• Request limitation of certain data processing activities

To make such requests, you may contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party services they visit.

8. Children's Privacy

SCENTED CASTLE does not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected unintentionally, appropriate steps will be taken to remove it promptly.

9. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be published on this page with a revised “Last Updated” date.